Pivot, Disrupt, Transform by Marcia Daszko
Author:Marcia Daszko
Language: eng
Format: epub
Tags: General Fiction
Publisher: Diversion Books
Published: 2018-08-22T16:00:00+00:00
Understanding Variation
Variation is normal. Numbers go up. Numbers go down. The trick is knowing how to manage variation (not just reduce it) and knowing when to act, not react or tamper with numbers. Knowing when to take action and when to be hands-off is important for the successful implementation of improvement initiatives. Otherwise, things that aren’t broken get “fixed” (tampered with), and things that are broken are left unattended. Understanding variation is key to reading any measurement of a process and, in turn, understanding how to optimize the enterprise. If data are interpreted improperly, managers will be very likely to react inappropriately and make poor decisions.
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